Need help? We're here.

Download the Pecan app from Google Play, or visit the website's Open Account page. You'll need a phone number, BVN, a valid Nigerian ID, and a quick selfie. Most accounts are live within 2 minutes.

Use the loan calculator on the Loans page to see your repayment, then click ‘Check eligibility’ and follow the application steps.

POS terminals deliver within 48 hours of payment confirmation, anywhere in Lagos, Abuja, and Port Harcourt. Other states take 3 to 5 days.

In the app, tap ‘Forgot PIN’ on the login screen and follow the BVN-based reset flow. If you can't access the app, call our customer-care line at 0810 426 7659.

Pecan Plus is health insurance for ₦1,000 a month, in partnership with AXA Mansard. Enrol on the Pecan Plus page. Cover starts within 5 working days of payment confirmation.

Dial *7006*17# for transfers, balance checks, and airtime when you don't have data. It works on any Nigerian phone, no smartphone or internet required.

Email customercare@mypecanbank.com from the email registered on your account, or visit our Lekki Phase 1 branch. Closure is processed within 5 working days. You can also ask us to delete your data under the Nigeria Data Protection Act.

Pecan is the digital brand of Pecantrust Microfinance Bank (RC: 1320032), licensed by the Central Bank of Nigeria. Customer deposits are NDIC-insured. See our Security page for details.