Need help? We're here.
Customer care 8am–5pm daily, every day except Easter Sunday and Christmas Day. WhatsApp answered fastest.
Honest answers.
How do I open a Pecan account?+
Download the Pecan app from Google Play, or visit the website's Open Account page. You'll need a phone number, BVN, a valid Nigerian ID, and a 60-second selfie. Most accounts are live within 2 minutes.
How do I apply for a loan?+
Use the loan calculator at /loans to see your repayment, then click 'Check eligibility' and follow the application steps.
How fast is POS delivery?+
POS terminals deliver within 48 hours of payment confirmation, anywhere in Lagos, Abuja, and Port Harcourt. Other states take 3–5 days.
I forgot my Pecan PIN, what now?+
In the app, tap 'Forgot PIN' on the login screen and follow the BVN-based reset flow. If you can't access the app, call our customer-care line at 0810 426 7659.
How does Pecan Plus work?+
Pecan Plus is health insurance for ₦1,000 a month, in partnership with AXA Mansard. Enrol on the Pecan Plus page of this website, coverage starts within 5 business days of payment confirmation.
What is the *7006*17# USSD code for?+
Dial *7006*17# for transfers, balance checks, and airtime when you don't have data. It works on any Nigerian phone, no smartphone or internet required.
How do I close my Pecan account?+
Email customercare@mypecanbank.com from the email registered on your account, or visit our Lekki Phase 1 branch. Closure is processed within 5 business days. NDPR rights apply, you can also request data deletion.
Where is Pecan regulated?+
Pecan is the digital brand of Pecantrust Microfinance Bank (RC: 1320032), licensed by the Central Bank of Nigeria. Customer deposits are NDIC-insured. See /security for the full list.
Send us a message.
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